Tech Support

Are you having a problem accessing online materials? Stay calm. We’ll figure it out.

  • Check your internet connection. If you aren’t able to connect to the internet, talk with your parents and check the connection settings on your device. 

Is there a problem with your district-issued Chromebook or hotspot?

Contact the Student Support Helpdesk stusupport@egusd.net or (916) 686-0245.

You will need:

  • student first/last name
  • student id number
  • call back phone number
  • detailed description of the issue
  • Tech Services sticker number/ barcode found on the device
Need a hotspot? Click here to request one

Did you lose your Zoom connection during class?

  • Check your internet connection
  • Try to reconnect through portal.egusd.net
  • Email or text/Remind your teacher letting them know you’re trying to log in
  • Attempt to log in to Zoom without using video
  • Phone in using the <<zoom phone number>>
  • Continue working on the material/agenda for the current class

 

Student Password Resets

Forgotten passwords are inevitable. With the shift to Distance Learning, we have made the standard password reset tools accessible to faculty and staff working outside of the district.

Option 1: Email any of your classroom teachers to have your password reset
Option 2: Use this Google Form to request your password reset.

Want to change your password? https://sites.google.com/egusd.net/tech-guides/home


ParentVUE Accounts and Password Resets

Use this Google Form to request your ParentVUE account activated.

ParentVUE Self-Service Password Reset

Parents can reset their ParentVUE password themselves. Instructions for parents are found on the district website on the Synergy webpage. Look for the section titled What if I forget my ParentVUE password?

 

Helpdesk Options

Student Support Helpdesk

Technology Services has added a new Student Support Helpdesk to assist our students with technical issues they may experience while participating in distance learning. Students and their families can reach the Student Support Helpdesk by emailing stusupport@egusd.net or by phone at (916) 686-0245. Our student support technicians are available Mon. - Fri. between 7:30 AM and 4:30 PM.

Our student support technicians are available to answer questions regarding:

·        EGUSD owned technology equipment hardware and software malfunctions

·        Connectivity issues with EGUSD Chromebooks and Hotspots

·        Lost EGUSD Chromebooks and Hotspots

When contacting our Student Support Helpdesk our technicians will need the following information:

·        Student First and Last Name

·        Student Identification Number

·        A callback phone number

·        A detailed description of the issue

·        If using an EGUSD Chromebook or Hotspot, the Technology Services sticker number

 

Important Notes

The Helpdesk staff cannot activate Synergy ParentVUE accounts or reset ParentVUE passwords. Inquiries regarding ParentVUE will be directed to the school site

The Helpdesk staff cannot answer questions from students or families about curriculum. Inquiries about assignments, grades, attendance, etc. will be directed to the teacher

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